Day Of Fitting Preparation
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On the day of your installation, all furniture and appliances MUST be removed, and any existing flooring uplifted unless otherwise agreed at the point of sale.
Your sub floor must be in good condition, dry, brushed clean of any debris and ready for installation, this is not the responsibility of your fitter or pay smart carpets.
It is an all-day call on the day of installation so your fitter can arrive at any point during the day. However, you will be given your fitters number in the morning by text, and they will call you approximately 30 mins before they are due to arrive.
The fitting fee can be found on the paperwork given by the sales representative. It will be payable to the fitter on the day in cash unless you have paid upfront.
We do not take away waste, however the fitter will tidy the area and place any rubbish in bags supplied.
100,000
Rooms Fitted
Floor Fitted
92,000
Rolls of Underlay Fitted
preparation
Choose a product and we’ll break down how to prepare before fitting
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Depending on your purchase you should have received casters or gliders, U-clips or Link bars (only available with some beds) and headboard bolts (if headboard purchased)
The following tools will be required: large flat screwdriver or crosshead screwdriver.
Link bars - the linking bar screw holes are close to where the two halves of the bases meet, screw one side with the link bar, then the other side, making sure that the link bar is loose enough to allow the open end to be guided over the screw then hand tight both ends. Repeat the process on the other side.
Fitting the headboard - place the mattress on top of the base, locate the headboard bolts and the position on the base where the bolts need to be placed (you may need to use a screwdriver to pierce holes for the bolts to go into) screw the bolts in sufficiently, glide the headboard arms onto the bolts between the base and the plastic washer and then tighten the bolts to hold the headboard in place.
Fitting faq's
Please allow 24hrs after your sale has been agreed and call 0330 041 2999 to speak to the fitting team.
3-5 weeks depending on your agreement.
It’s an all-day call and the fitters run their own schedule but will call you when 30 mins away.
Yes. There is a charge for this. The sales advisor will refer to the customer add-ons at the point of sale and this cost is added to the fitting fee.
Payment is cash on the day unless otherwise stated on your agreement.
No, we are not licensed to carry or dispose of waste. however, the fitters will tidy and bag any waste.
It is the customer’s responsibility to ensure that the subfloor is suitable and prepped for the product they want, our sales advisors are not qualified to give professional advice.
Yes, if within 14 days.
Our Reviews
GoodBased on 349 reviews
Trustindex verifies that the original source of the review is Google.
Courtney KnapperGreat service! Brilliant carpets would recommend!!Trustindex verifies that the original source of the review is Google.
Sharon FraserCame across this company when looking for laminate floor for my lounge. Rang and told them what i was looking for, within a few days i had someone round to measure up and let me choose the floor i wanted. And less than two weeks later the fitters arrived. Everyone was really helpful and friendly. The fitters called me first thing in the morning to let me know what time they would arrive, and less than two hours later they had finished. Cleaned up after themselves and put any rubbish together by the bin for me to dispose of. Will absolutely use this company again when im teady to get the rest of my house done.Trustindex verifies that the original source of the review is Google.
Leighton JonesVery helpful staff and very understanding if you sometimes struggle with a payment 😀Trustindex verifies that the original source of the review is Google.
Mark ShaleVery easy to deal with, no hidden costs. The fitters were really good and did an excellent jobTrustindex verifies that the original source of the review is Google.
Suzanne JohnstoneGreat service from start to finish friendly reliable serviceTrustindex verifies that the original source of the review is Google.
Marie LockettExcellent company friendly service I would highly recommend and great fitters can't fault them ExcellentTrustindex verifies that the original source of the review is Google.
Kayla GrantExcellent experience, job well done. Kept me up to date all day.